Turn One-Time Buyers Into Loyal Regulars
Build a customer list automatically. Reward loyal customers with points, stamp cards, and promotions. Bring them back without lifting a finger.
Add-on for any plan · No credit card required · Best for: Cafés, salons, retail stores with repeat customers
The repeat customer problem
You don't know who your regulars are. Paper punch cards get lost. No way to reward loyalty or run targeted promotions. First-time buyers never come back.
MesraPOS builds a customer database automatically. Loyalty points earn on every purchase. Chop cards stamp themselves. And it all works offline.
How CRM & Loyalty works
1
Customer joins
Add customers at the POS or let them self-join via QR code on online ordering. Phone number or membership number lookup.
2
Earn points automatically
Every purchase earns loyalty points at your configured rate. Chop cards auto-stamp based on purchase amount. No manual work.
3
Redeem at checkout
Customers redeem points or completed chop cards at checkout. Coupons apply bill-level discounts with date windows.
CRM & Loyalty pricing
CRM & Loyalty is an add-on, available on both Standard and Professional at the same price — priced by how many customers you store, not by which plan you're on. Not included by default; contact us to enable it for your shop.
Starter
RM 15/mo
Up to 500 customers (F&B/Retail) or 200 (Services/Workshop/Accommodation)
Growth
RM 29/mo
Up to 2,000 customers (F&B/Retail) or 800 (Services/Workshop/Accommodation)
Pro
RM 45/mo
Up to 5,000 customers (F&B/Retail) or 2,000 (Services/Workshop/Accommodation)
Chop cards and coupons carry no extra charge — contact us to enable them once CRM & Loyalty is on.
CRM & Loyalty features
Customer Database
Store customer details with membership numbers and phone lookup. Search customers instantly at checkout.
Loyalty Points
Customers earn points automatically on every purchase. Configurable earn rate (default: 1 point per RM spent). Redeem at checkout.
Chop Cards
Amount-based auto-stamp chop cards. Customers fill cards through purchases — no manual stamping. Add-on, not tier-gated.
Coupons
Bill-level discount coupons with configurable date windows and usage limits. Add-on, not tier-gated.
QR Self-join Membership
Online ordering customers auto-join your membership. No manual sign-up forms needed.
Offline Customer Cache
Customer lookup works without internet via local cache. Search by phone or membership number even when offline.
What CRM means for your business
Restaurant & Café
Regulars earn points on every meal. Chop cards fill automatically. QR ordering customers join your loyalty program seamlessly.
Retail & Store
Build a customer database from day one. Track purchase history. Issue coupons for seasonal promotions. Turn walk-ins into repeat buyers.
Salon, Clinic & Service
Link customers to appointments. Track visit frequency. Reward loyal clients with points or complimentary services.
Workshop & Repair
Track repeat customers and their vehicles/devices. Know their repair history when they return.
Hotel & Rental
Build a guest database. Returning guests get loyalty rewards. Track stay history and preferences.
Related features
Your Best Customers Are Waiting to Come Back
Add CRM & Loyalty to your plan for a customer database, points, and automatic rewards.
14-day free trial · No credit card required · Set up in under 5 minutes